DUST Search - [Support] Can't Download Update

Shadowswipe wrote:

Appia Vibbia wrote:

Ronan Elsword wrote:

Sorry Appia but you probably won't get a reply on the forums. You may get something from a ticket saying they can't do anything but that's about it. Did you have this issue for Uprising 1.0?

This is the exact same issue I had when Uprising came out, and now again with 1.2. From what I noticed it's only game software updates over the size of a gigabyte I can't get through. I've had this issue with other large updates for games like Battlefield 3 as well.

This is definitely a PS3 issue and not CCP's fault, however they could fix the problem their own way through something like one of the other post or release the updates in smaller quantities like 200MBs per section. All put together in the in-game client.

I sent a support request last time this happened and got nowhere but hopefully they will take our advice in one way or another.

Yeah, I actually did post this in GD for some publicity. Didn't help much. I did finally finish after the 7 hour mark. It's the PSN. If we could download it off the Tranquility server it would be smooth, or if they updated the PSN Store's version to be fully updated it would be fine.

Uprising 1.0 was fine because they replaced the client download in the store, 1.1 caused the same problem, and it will happen again for 1.3 unless something is changed.

CCP Mintchip seems to surf the GD board but won't touch upon the technical support page where she really needs to be, nor the CPM board where she could have answered questions...

I had issues DLing as well. I finally got it downloaded and have other freezing black screen issues. They really need to add the latest install to the store so I dont' have to try to download from scratch again and THEN patch up again and again to try to get a clean install.


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Ronan Elsword Dead Six Initiative Lokun Listamenn 41	Posted - 2013.07.03 04:37:00 - [1] - Quote This is the exact same issue I had when Uprising came out, and now again with 1.2. From what I noticed it's only game software updates over the size of a gigabyte I can't get through. I've had this issue with other large updates for games like Battlefield 3 as well. This is definitely a PS3 issue and not CCP's fault, however they could fix the problem their own way through something like one of the other post or release the updates in smaller quantities like 200MBs per section. All put together in the in-game client. I sent a support request last time this happened and got nowhere but hopefully they will take our advise in one way or another.
Ronan Elsword Dead Six Initiative Lokun Listamenn 41	Posted - 2013.07.03 14:51:00 - [2] - Quote Shadowswipe wrote: Appia Vibbia wrote: Ronan Elsword wrote: Sorry Appia but you probably won't get a reply on the forums. You may get something from a ticket saying they can't do anything but that's about it. Did you have this issue for Uprising 1.0? This is the exact same issue I had when Uprising came out, and now again with 1.2. From what I noticed it's only game software updates over the size of a gigabyte I can't get through. I've had this issue with other large updates for games like Battlefield 3 as well. This is definitely a PS3 issue and not CCP's fault, however they could fix the problem their own way through something like one of the other post or release the updates in smaller quantities like 200MBs per section. All put together in the in-game client. I sent a support request last time this happened and got nowhere but hopefully they will take our advice in one way or another. Yeah, I actually did post this in GD for some publicity. Didn't help much. I did finally finish after the 7 hour mark. It's the PSN. If we could download it off the Tranquility server it would be smooth, or if they updated the PSN Store's version to be fully updated it would be fine. Uprising 1.0 was fine because they replaced the client download in the store, 1.1 caused the same problem, and it will happen again for 1.3 unless something is changed. CCP Mintchip seems to surf the GD board but won't touch upon the technical support page where she really needs to be, nor the CPM board where she could have answered questions... I had issues DLing as well. I finally got it downloaded and have other freezing black screen issues. They really need to add the latest install to the store so I dont' have to try to download from scratch again and THEN patch up again and again to try to get a clean install. This would seem the best way to fix the problem for CCP. I'll try again while I'm at work but it certainly eats up a lot of data when it fails repeatedly.
Ronan Elsword Dead Six Initiative Lokun Listamenn 41	Posted - 2013.07.03 23:12:00 - [3] - Quote Master Jaraiya wrote: Progress report Download and installation from The PS Store successful! No new updates after fresh install! Synchronizing... Successful Updating Game client was faster than typing this sentence! Playing DUST 514! To anyone having trouble with the update, I recommend deleting game and game data then redownloading from store and reinstalling. Thanks for posting your update I'll be sure to try this when I get home from work.
Ronan Elsword Dead Six Initiative Lokun Listamenn 42	Posted - 2013.07.04 04:06:00 - [4] - Quote Your Character data is connected to your PSN account through servers. That's why we can log in on other PS3's and on the forums. I'm currently testing Masters Re-install findings and about half way done.
Ronan Elsword Dead Six Initiative Lokun Listamenn 42	Posted - 2013.07.04 18:08:00 - [5] - Quote Master Jaraiya wrote: Progress report Download and installation from The PS Store successful! No new updates after fresh install! Synchronizing... Successful Updating Game client was faster than typing this sentence! Playing DUST 514! To anyone having trouble with the update, I recommend deleting game and game data then redownloading from store and reinstalling. Confirmed success for me as well. Thank you Master for testing this first.
Ronan Elsword Dead Six Initiative Lokun Listamenn 49	Posted - 2013.07.11 05:08:00 - [6] - Quote I hope you guys are back in game by now. The fix is deleting the game and the save cache then downloading from PlayStation Store again. Only negative effect is that you have to redo your sensitivity and sound settings.